FAQs

Wondering About Something?

What does the Envigore Weight Loss Programme entail?

Our Weight Loss Programme combines continuous clinical guidance and expert recommendations with weight loss medications.

 

By focusing on the crucial aspects of weight management, you will have the resources to help you attain sustainable weight reduction.

Yes, we’ve made the process as smooth and hassle-free as possible. Once we’ve reviewed your assessment, we’ll guide you step-by-step to ensure there’s no disruption in your treatment.

To make the transition seamless, we’ll need a photo of your current prescription. In some cases, our prescriber may also ask for a few months of your treatment history to ensure the best care moving forward. Rest assured, we’re here to assist you every step of the way!

The Envigore Weight Loss Programme is constructed to assist individuals who are overweight or obese in attaining a healthier weight. Our clinicians will evaluate your eligibility for the programme on an individual, case-specific basis.

Find details on our weight loss programme page.

The duration of results can vary depending on the individual, but healthy weight loss is a gradual process. Maintaining weight loss is one of the greatest challenges when it comes to achieving weight goals, which is why the Envigore programme incorporates behaviour modification. Our programme focuses on crucial aspects of health, including nutrition, exercise, and mindset.

Both Mounjaro and Wegovy must be stored in a refrigerator, keeping the temperature between 2°C and 8°C (36°F to 46°F) and away from direct light. It should never be frozen, and if it has been inadvertently frozen, it should be disposed of. After dispensing, and once in use, the pen can remain at room temperature (up to 30°C/86°F) for a limited time (up to 30 days).

At present, due to prescribing regulations, Envigore is only authorised to prescribe and deliver treatments to addresses within the United Kingdom.

Our weight loss programme operates on a pay-as-you-go basis, allowing you to purchase treatments as needed.

The cost of the programme depends on the specific medication and dosage strength prescribed. Higher strength pens of Mounjaro and Wegovy are priced at a premium compared to lower strength options.

Check out our product pricing.

At Envigore, your health and safety are our top priorities. While we aim to support as many people as possible on their weight loss journey, certain medical conditions may make our treatments unsuitable for some individuals. Below is an overview of what you should know:

Our Eligibility Process

After you sign up for Envigore, our Clinical Team will review your medical questionnaire to ensure our treatments are safe for you.

Medical Conditions That May Affect Eligibility

Our treatments may not be suitable for individuals with:

  • Liver, kidney, or heart failure
  • Pancreatitis
  • Multiple endocrine neoplasia type 2
  • Cancer
  • Type 1 diabetes or diabetic retinopathy
  • A personal or family history of medullary thyroid cancer
  • A history of eating disorders (e.g., anorexia, bulimia)
  • A history of gallbladder issues
  • A history of inflammatory bowel disease or gastroparesis
  • An allergy or hypersensitivity to the active ingredient or any excipients in our medications
  • Check Your Eligibility

To find out if you are eligible for our treatments:

Why These Restrictions Are in Place:
These guidelines ensure the safety and effectiveness of our treatments. They are designed to maintain high standards of care and ensure compliance with medical regulations.

What If I’m Not Eligible?
If you are not eligible for our treatments, other weight loss options may be more suitable for you. We recommend consulting your GP or healthcare provider for personalised advice.

Questions or Concerns?
If you have any questions about your eligibility or specific health concerns, please contact our Patient Care Team via enquiries@envigore.com. They can provide further information based on your individual situation.

Remember, your health and well-being are our primary concern. We’re committed to guiding you towards the most appropriate and effective weight loss solution for you.

Visit our website, complete a consultation, and our team will guide you through the process.

Are weight loss medications safe for long-term use?

As a healthcare provider, we uphold the highest standards of quality and safety. All of our medications have undergone extensive research and are evidence-based. Semaglutide and tirzepatide have both been approved for the long-term management of obesity. Clinical trials also demonstrated that both these medications lowered the risk of adverse cardiovascular events, including a heart attack or stroke.

Our clinicians will collaborate with you to determine the ideal duration for you to remain on the prescribed medication based on your individual circumstances.

Mounjaro and Wegovy are administered via subcutaneous (under the skin) injections, typically in the abdomen, thigh, or upper arm. The initial dosage is typically low to minimise potential side effects, and is then gradually increased based on the individual’s response and tolerance.

If you are starting your weight loss journey with injectable medications through our programme, you can rest assured that you will receive comprehensive training and guidance from healthcare professionals on the proper injection techniques and dosing schedules.

The safety and effectiveness of Mounjaro and Wegovy in pregnant and breastfeeding women have not been definitively established through clinical research.

 

Animal studies have indicated the potential for adverse effects on the developing fetus, so these weight loss medications should not be used during pregnancy or while breastfeeding.

 

For women of reproductive age, reliable contraception is recommended throughout the duration of treatment with Mounjaro or Wegovy.

Mounjaro and Wegovy’s weight loss benefits stem from their ability to regulate appetite and slow gastric emptying. While effective as adjunct treatments for obesity and diabetes, these medications must be part of a comprehensive lifestyle and behaviour change programme, including diet and exercise.

 

By addressing physiological and behavioural drivers, they can facilitate sustainable weight loss. However, patients must understand the medications alone are not a “magic solution”.

 

Our team will work with you to develop a personalised plan incorporating these medications alongside targeted interventions.

Mounjaro and Wegovy may interact with some medications, especially those for type 2 diabetes, which can increase the risk of hypoglycaemia. Your clinician may need to adjust doses and closely monitor your response if these medicines are used together. They will review your treatment plan and guide you on how to manage any changes safely.

 

Both Mounjaro and Wegovy can also slow down how quickly your stomach empties, which may affect how your body absorbs other oral medicines. Our clinicians carefully check for any possible drug interactions and will adapt your treatment plan if needed to keep it safe and effective.

 

If you have concerns about medication interactions, please schedule a call with a member of our team, who can offer personalised guidance and recommendations. Click Here

GLP-1 medications mimic a natural hormone that helps regulate appetite, blood sugar levels, and digestion. They slow stomach emptying, reduce hunger, and help you feel fuller for longer, leading to weight loss when combined with a reduced-calorie diet and physical activity.

You may be eligible if you have a BMI of 30 or above, or 27 or above with a weight-related condition such as high blood pressure or high cholesterol. Our prescribers will assess your case through our consultation process.

Both are GLP-1 receptor agonists. Wegovy® contains semaglutide, while Mounjaro® contains tirzepatide. They work slightly differently in the body and may suit different individuals. Your prescriber will recommend the best option for your needs.

Yes. These medications require a prescription and clinical approval. You must complete a consultation to determine if treatment is appropriate.

They can be used long-term under medical supervision. Most patients gradually transition to a maintenance plan once they reach their goal weight.

There is a chance of weight regain without supportive habits in place. That’s why we offer ongoing guidance, maintenance plans, and hypnotherapy to support lasting results.

Yes, depending on clinical suitability. Our team can advise you if you want to switch treatments.

Yes. We offer a dedicated maintenance plan to help you stay on track.

There are a few key contraindications to be aware of when it comes to using the weight loss medications Mounjaro (tirzepatide) and Wegovy (semaglutide):

 

Mounjaro:

  • Patients with a personal or family history of medullary thyroid carcinoma (a rare type of thyroid cancer) should not use Mounjaro.
  • Mounjaro is not recommended for use in patients with a history of pancreatitis or Multiple Endocrine Neoplasia Syndrome Type 2.

Wegovy:

  • Similar to Mounjaro, Wegovy should not be used in patients with a personal or family history of medullary thyroid carcinoma.
  • Wegovy is also not recommended for use in patients with a history of pancreatitis.

Additionally, both Mounjaro and Wegovy should be used with caution in patients with severe gastrointestinal disease, as the medications can exacerbate these conditions.

 

It’s important that patients are thoroughly honest when completing our assessment and when discuss their full medical history with our prescribers and healthcare team before starting on either of these weight loss medications, so any potential contraindications can be properly evaluated and addressed. Monitoring for any concerning side effects is also crucial throughout the course of treatment.

What is Wegovy and how does it function within the body?

Wegovy (with the generic name semaglutide) is an injectable medication that has been approved for the treatment of obesity and facilitation of weight loss. It belongs to a class of drugs known as GLP-1 receptor agonists. Wegovy works by mimicking the action of the naturally occurring GLP-1 hormone in the body, which plays a key role in regulating appetite and glucose levels.

The primary mechanism of Wegovy involves suppressing hunger signals and slowing gastric emptying, which leads to a feeling of fullness and reduced calorie intake. This results in significant and sustained weight loss in individuals living with obesity. Additionally, Wegovy has been shown to improve certain metabolic markers, such as blood sugar control, in patients with or without type 2 diabetes. The unique properties of this medication make it an important new tool in the management of obesity and related health conditions.

Learn more about Wegovy.

For Wegovy, new users typically start with an initial dose of 0.25 mg, which is gradually increased over a series of months to 0.5 mg, 1.0 mg, 1.7 mg, and ultimately 2.4 mg as the maintenance dose.

 

Please note that our specialist prescribers will review your monthly progress and update your prescription, accordingly, based on the information provided.

Switching from Wegovy to Mounjaro
Yes, you can switch from Wegovy to Mounjaro but it’s important to do this safely. A consultation with one of our clinicians is required before making any changes to your weight loss medication. This includes adjusting your dose of Wegovy or planning your starting dose of Mounjaro. You can arrange a call with us today.

Talk to a Clinician First
Before switching medications, you’ll need to speak with a healthcare professional. This helps us understand your health, goals, and progress so far.

A Personalised Plan
Every person is different. That’s why this process is personalised. Our team will create a plan that suits your body, lifestyle and medical needs. We’ll guide you through each step of the switch with care.

How to Get Started
If you’re thinking about changing from Wegovy to Mounjaro, you can arrange a call with us. One of our experts will talk you through the options and answer any questions.

Wegovy® and Ozempic® both contain semaglutide but are approved for different uses. Wegovy® is specifically approved for weight loss.

Inject once a week in the abdomen, thigh, or upper arm. It’s pre-set, so no measuring required.

Side effects can include nausea, stomach upset, headache, and tiredness. These usually decrease over time.

Your dose increases every 4 weeks, depending on your tolerance and plan.

Wegovy® is now approved for cardiovascular risk reduction in adults with established heart disease and a BMI of 27 or higher.

In clinical studies, Wegovy® reduced the risk of major cardiovascular events (heart attack, stroke, and death) by 20%.

What is the Mounjaro medication and how does it function within the body?

Mounjaro (with the generic name tirzepatide) is an innovative injectable treatment that has been approved for managing diabetes and facilitating weight loss. It represents a novel class of drugs that act as dual GLP-1 and GIP receptor agonists. This unique dual-action mechanism enhances the body’s insulin production in response to elevated blood glucose levels, while also suppressing glucagon secretion. This helps to significantly improve glycaemic (blood sugar) control in individuals with Type 2 diabetes.

Mounjaro also demonstrates the ability to effectively regulate appetite and slow gastric emptying (the process of the stomach emptying). This results in substantial weight loss outcomes for patients, regardless of whether they have concurrent Type 2 diabetes. The distinct properties of this medication make it a promising new option for those seeking to manage their diabetes and achieve meaningful, sustainable weight reduction.

Learn more about Mounjaro.

The dosing plan for each individual is tailored based on personal progress and symptoms.

 

For new customers starting on Mounjaro without prior weight loss medication, the initial dose begins at 2.5 mg in the first month, followed by an increase to 5.0 mg in the second month. From this point, the dose can be further adjusted based on individual needs, progressing to 7.5 mg, then 10.0 mg, 12.5 mg, and finally reaching a maximum of 15.0 mg.

Mounjaro® is a dual-action weight loss injection that mimics two natural hormones to help reduce appetite and improve blood sugar control.

It is suitable for adults with a BMI of 30+, or 27+ with related conditions. Clinical eligibility will be confirmed via our consultation.

You inject it once a week under the skin of your stomach, thigh, or upper arm. Our video guide shows you exactly how to do this safely.

Common side effects include nausea, fatigue, and constipation. These typically reduce over time.

Yes, doses are gradually increased as tolerated. Our prescriber’s guide you through this process.

Most patients start at 2.5mg and increase gradually. Your prescriber will tailor your plan.

Once a week, on the same day each week.

Can I use a prescription from my GP through Envigore's services?

We understand you may already have a prescription from your GP, and we appreciate your interest in our programme. Here’s how our prescription policy works:

Our Prescription Approach:
To ensure safety and consistency, we only dispense medication based on prescriptions issued and authorised by our own prescribers. While we highly regard the expertise of external healthcare providers, external prescriptions cannot be accepted.

Why We Follow This Policy:

  • Consistency: It ensures our treatment approach is consistent.
  • Safety: This helps us uphold our stringent safety standards.
  • Regulatory Compliance: This policy aligns with online pharmacy regulations.
  • Comprehensive Care: It allows us to offer complete care, including follow-ups and adjustments.

Next Steps:
If you’re considering joining Envigore Weight Loss Programme, please complete our eligibility questionnaire to see if you qualify. Our clinical team will then review your responses to ascertain your eligibility.

If you already have a GP prescription:

  • You may wish to discuss our services with your GP for their input.
  • They can provide guidance on whether our treatments might suit your needs.
  • If you’re on GLP-1 medication, you may be able to continue at your current dose with Envigore.

At Envigore, we’re committed to making quality healthcare more accessible. The process is straightforward:

First, you’ll complete our simple medical questionnaire, which typically takes 5-10 minutes. This allows you to either select your preferred treatment or request a personalised recommendation.

Next, one of our GPhC-registered pharmacists will review your questionnaire responses. If your preferred treatment is deemed safe and suitable, we’ll proceed with your prescription. If not, we’ll suggest an alternative option or provide guidance on the next steps.

Once your prescription has been approved and dispensed by our pharmacy partners, your medication will be posted to you using standard next-day delivery. To maintain your privacy, your order will always be delivered in discreet packaging.

If you have any questions about your treatment options, please don’t hesitate to message our patient care team at enquiries@envigore.com, and we’ll respond as soon as possible.

At Envigore, we also stock a range of non-prescription wellness products that can be purchased directly from our online shop and delivered to your door. These are designed to support your healthcare journey.

During your online consultation, we’ll ask you questions about several important areas: your day-to-day lifestyle, complete medical history, current weight, and any medicines you’re presently taking. This vital information helps our clinical team assess which treatment options would be most appropriate for you. The consultation is designed to be straightforward, typically taking only a few minutes to finish.

 

Once we receive the completed questionnaire you will be required to upload some photographs as well as arrange a virtual meeting with one of our clinicians or members of our patient care team at a time and day convenient to yourself.

For First-Time Patients:

  1. Complete the Online Health Form – You’ll start by filling out a detailed health questionnaire to help us understand your medical background and weight loss goals.
  2. Submit Required Details – You’ll be asked to provide:
    • Your GP details
    • A set of clear, up-to-date photographs (including scale photos)
    • Any relevant medical information
  3. Nurse Consultation – You’ll have a short online consultation with one of our qualified nurses to:
    • Review your answers
    • Verify your photos
    • Answer any questions you may have about the treatment
  4. Prescriber Review – One of our registered prescribers will assess your case and determine whether treatment is safe and appropriate for you.

For Returning Patients:

  1. Update Your Monthly Health Form – Each month, you’ll complete a quick update form to let us know if there have been any changes to your health or medication.
  2. Submit Progress Photos – You’ll upload your latest scale photos and any relevant updates so our clinical team can monitor your progress.
  3. Clinical Review – Our prescriber will review your updated information to confirm that continued treatment is still safe and effective.
  4. Follow-Up Nurse Calls – For ongoing safety and support, a nurse video consultation is required every 4th order. This allows us to check in, verify your progress, and address any questions.

Basic health information including medications, conditions, allergies, and lifestyle.

Yes, we have qualified prescribers and nurses who may follow up via message or phone if needed.

Usually within 24–48 hours.

Yes. If your health or goals change, you’re welcome to try again.

Are you planning to travel overseas?

If you’re currently receiving treatment from Envigore and plan to travel outside the UK, we can adjust your next delivery date to ensure your medication arrives before or after your trip.

Simply contact our Patient Care Team by emailing enquiries@envigore.com. Please provide the dates of your travel along with your preferred delivery date, and we will update your order accordingly.

We are continually exploring opportunities to expand our services. While we cannot guarantee it, we are always looking for ways to support more people in their weight loss journey.

Yes, you can travel with your Mounjaro or Wegovy pen, provided you follow the storage instructions outlined in the patient information leaflet and you make sure to have your Mounjaro or Wegovy original packaging with the prescription label still attached for any customs inspections.

 

We strongly recommend all patients traveling abroad to first read the customs rules of the country they are traveling too.

Yes, you can bring your injection through airport security, but be sure to keep it in its original packaging with the prescription label still attached. It should also be placed in a clear, plastic bag along with your needles.

Yes, you can travel with your medication. However you need to follow a few simple steps. Check the medical rules of the country you are visiting. Some countries have stricter laws about prescription drugs.

 

You will need a doctor’s note or a copy of your prescription. Make sure to keep the medication in its original packaging and only pack the amount you need for your trip.

Quick Checklist:

  • Check the country’s medication rules.
  • Bring a doctor’s note or prescription.
  • Keep medication in original packaging.
  • Take only what you need.
Where is my order?

Once your treatment has been approved by our Prescribers, our Pharmacy Team will commence preparing and packing your order, ready to be collected by our delivery partner.

 

As soon as your treatment has been collected, you will receive an email from Envigore and our delivery partner, including a link to track your order. This email typically arrives later in the evening, so please do not be concerned if you have not received your tracking link before 5 pm.

 

Once you have received your tracking number, you can also go directly to either DPD or Royal Mail’s tracking page (depending on which courier service you selected at checkout) to stay informed about your delivery status.

 

Alternatively, you can simply click on the ‘Track your order’ button. If you have not received an email within two days of your order being approved and processed, kindly check your spam folder to see if your tracking details are there. If you remain uncertain, please contact our Patient Care Team, and they will be happy to assist: enquiries@envigore.com

 

What if this is my first order?
First, check to see if you have received an email from us confirming that your order has been approved. If you have not received an approval email, it is possible that your order is still being reviewed by our Clinical Team. The best course of action would be to check your patient account on our website and review the progress of your order. It is also worth checking your spam folder in case your approval email has been diverted there.

At Envigore, we are committed to providing exceptional service and support throughout your weight loss journey. Our returns policy is in place to prioritise your safety, while also adhering to the legal requirements surrounding prescription medications.

Prescription Medications

  • Cancellation Window: Orders can only be cancelled before the prescription is approved by our medical team.
  • After Approval: Once your prescription-only medication has been approved, we are unable to cancel the order or accept any returns.

This policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000, which exclude prescription medications from the usual return rights.

Legal Basis

These regulations specify that consumers cannot cancel contracts for:

“…the supply of goods made to the consumer’s specifications or clearly personalised or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.”

Non-Prescription Items

  • Returns are accepted within 14 days of purchase.
  • Returns are only permitted if the product is unopened and in its original packaging.
  • Please contact our Patient Care team at enquiries@envigore.com to receive a returns label.

Our Commitment

Although we are unable to accept returns on prescription medications, we are here to support you every step of the way. If you have any concerns or questions regarding your medication, please feel free to reach out to our Clinical Team.

Your health and satisfaction are our top priorities, and we are dedicated to ensuring you have a positive experience with Envigore.

At Envigore, we make every effort to ensure your items reach you in excellent condition. However, if you find your treatment damaged or faulty on arrival, we are ready to assist. Please follow the steps outlined below:

  1. Contact Us as Soon as Possible
    • Timeframe: Notify us within 10 days of receiving your order.
    • Method: Send an email to our Patient Care Team at enquiries@envigore.com.
    • What to Include: Attach a clear photo showing the damage or fault.
  2. Provide Essential Information
    In your email, please include:
    • Your order number
    • A brief description of the issue
    • The date you received your item
  3. Retain the Damaged Item
    Please hold onto the damaged or faulty item. We may require it for our review process or for a possible return.
  4. Our Response
    We will review your case and respond swiftly. If needed, we will send you a free returns label to facilitate the return process.
  5. Resolution
    Once we complete our investigation, we’ll offer a solution, which may involve:
    • A replacement item
    • A refund
    • Any other appropriate compensation

We apologise for any inconvenience caused and appreciate your understanding as we work to address the issue.

For any additional assistance, please reach out to our Patient Care Team.

We provide several payment methods for your convenience:

  • Major debit cards
  • Credit cards (Visa and MasterCard)
  • PayPal

For those on monthly or quarterly plans, your payment details are securely stored to allow for seamless automatic payments on future orders.

To view the price of your next order:

  • Log in to your account.
  • Navigate to Account.
  • Select Manage Plans.

This will display the amount of your upcoming payment as well as details of your current treatment.

If your payment doesn’t go through:

  • We’ll reattempt the charge every 5 days over a 28-day period.
  • If payment remains unsuccessful after 28 days, your subscription will be cancelled.

To update your payment information, follow these steps:

  1. Log in to your Account and select “Account Details.”
  2. Click “Change” next to your existing payment method.
  3. Enter or update your card details as needed.

With Envigore, you can access our services whenever and wherever it’s convenient for you. Simply log in to your online account from your smartphone, computer, laptop, or tablet. Our user-friendly platform makes it easy to get the healthcare support you need, on your own schedule. With Envigore, you’re in control of your healthcare journey.

As part of your weight loss journey, you may be required to upload photos to help us track your progress and ensure the safe prescription of your medication. Here’s how to upload photos at each stage:

During the assessment stage, you’ll be asked to upload the following:

  1. A full-length photo showing your entire body from the front. Please wear fitted clothing to ensure an accurate representation of your physique. Include a handwritten note with the same date and name as provided in your weight photograph.
  2. A photo of you with your ID.
  3. A photo of your weight on the scale, including a note showing the date the photo was taken and your name.

For more details, please refer to our Photo Guidelines by clicking here.You can either drag and drop your photos into the designated box or browse your device’s files to attach and upload them.

If you’ve been asked to complete a task but cannot see it in your account, you can upload photos directly to your Messages with our Clinical Team via the Support page by clicking the paperclip icon in the text box.

If you are still unable to upload your photos, please contact our Patient Care team enquiries@envigore.com, and they will assist you in uploading them to your account.

Throughout your journey, we will ask you to upload new photos to monitor your progress towards your target weight. This helps ensure that we are prescribing medication safely at every stage of your journey, and ensures we comply with current legislation.

 

Rest assured, your photos are only viewed by our Clinical Team for the purpose of reviewing your eligibility.

As part of the assessment process, you will be asked to upload a form of ID. Below is a list of accepted ID types that meet our requirements:

 

Accepted Forms of Photo ID

For your ID to be accepted, it must clearly show:

  • Your full name
  • Your date of birth
  • A clear photo of yourself

Even if your ID is expired, it can still be used as long as it remains a true likeness of you, and your name and date of birth have not changed.

 

Here are examples of IDs that may be accepted if they meet the above criteria:

  • Passport from the UK, Channel Islands, Isle of Man, British Overseas Territory, an EEA state, or a Commonwealth country (including Irish Passport Cards)
  • Driving licence from the UK, Channel Islands, Isle of Man, or an EEA state (including provisional licences)
  • Blue Badge
  • UK Government-funded Older Person’s Bus Pass or Disabled Person’s Bus Pass
  • 60+ London Oyster Photocard (issued by Transport for London)
  • Freedom Pass
  • Scottish National Entitlement Card (for 60+, disabled, or under-22s)
  • 60 and Over Welsh Concessionary Travel Card
  • Disabled Person’s Welsh Concessionary Travel Card
  • Northern Ireland Senior SmartPass, Registered Blind or Blind Person’s SmartPass, War Disablement SmartPass, 60+ SmartPass, or Half Fare SmartPass
  • ID card with a Proof of Age Standards Scheme (PASS) hologram
  • Biometric immigration document
  • Ministry of Defence Form 90 (Defence Identity Card)
  • National Identity card from an EEA state
  • Northern Ireland Electoral Identity Card
  • Voter Authority Certificate

UK Pharmaceutical Regulations require us to verify the identity of all new patients requesting prescription medications. This ensures we can provide safe treatment and applies to all online pharmacies. We verify your identity using your name, date of birth and billing address.

Sometimes our automatic verification process may fail if you:

  • Did not use your legal name or entered an incorrect date of birth.
  • Used a delivery address different from your registered bank address
  • Entered an address in an unusual format

If this happens, we’ll contact you directly. The quickest solution is to reply to our email with a photo of your driving licence or passport.

Once verified, we’ll process your order promptly. If we don’t hear from you within 4 weeks, your order will be cancelled and refunded. Please note that you only need to verify your identity once – future orders won’t require additional verification. For more details about our ID verification process, please refer to our terms of sale.

We work on Next Day Delivery so most orders arrive within 1-2 working days after approval.

Yes. You will receive tracking information via email.

Please contact our support team and we’ll investigate immediately.

Take a photo and contact us right away so we can resolve it quickly.

Yes, England, Scotland, Wales, and Northern Ireland.

Monday to Friday. Orders after 2pm Friday are shipped Monday due to pharmacy opening hours.

All your orders are listed under your account dashboard.

How do I reorder my medication?

Log into your account and click “Reorder” from your past orders.

Yes. Contact us to adjust your next delivery date.

Let us know and we’ll help expedite your order if possible.

Contact customer support before your order is processed, and we’ll assist you.

How does refer-a-friend work?

Our refer-a-friend programme is in the final stages of development. We’re excited to launch this new feature soon, enabling you to share the benefits of Envigore with friends and family.

Lifetime Members receive 25% off all eligible orders and access to special support tools. Our Lifetime offer has closed.

If you’re a Lifetime Member, your discount is automatically applied on eligible products.

No. Only one discount can be used at a time unless the offer otherwise suggests differently.

Not for current offers—they are automatically applied unless stated otherwise.

Not always. Shipping is calculated at checkout unless a free shipping offer is applied.

Do I need to follow a specific diet?

No strict diet is required, but we encourage high-protein, fibre-rich meals and balanced nutrition.

Yes. In fact, regular movement helps improve your results.

What support is available after I start treatment?

We offer email support, optional hypnotherapy, and wellness resources.

Yes, we provide educational content, digital guides, and wellness plans.

Yes. Contact our team if you experience anything unusual or troubling.

Email us at enquiries@envigore.com or call 0 1313 223 750. Our office hours are Monday-Friday 9am – 5pm (We are closed on Scottish Bank Holidays)

What are the potential side effects of weight loss medications?

The most common side effects of GLP-1 medications are gastrointestinal, including nausea, diarrhoea, abdominal pain, and constipation. These side effects typically subside as your body acclimates to the medication. For a comprehensive list of side effects, including the less common ones, always refer to the Patient Information Leaflet.

In the event of a missed dose, it should be taken as soon as possible, provided this is within 4 days of the scheduled time.

 

If more than 4 days have passed, skip the missed dose, and proceed with the next dose on the usual scheduled day.

 

Afterwards, simply continue with the standard once-weekly dosing routine.

If you have taken an extra dose or suspect an overdose with this medication, please contact us immediately to arrange a consultation with one of our specialist clinicians who will assess your clinical symptoms Click here.

 

Patients may experience gastrointestinal side effects, such as nausea.

 

There is no specific antidote for an overdose of Mounjaro or Wegovy. Monitoring and management of symptoms may be required over an extended period, due to the approximate 5-day half-life of both Mounjaro and Wegovy.

Let us know. We’ll guide you through tapering off safely.

Common ones include nausea, constipation, and fatigue. Most are temporary and manageable.

If symptoms are persistent or severe, contact us or a medical professional immediately.

Moderation is key, but some people find alcohol increases nausea.

Always disclose other medications during your consultation so our prescribers can assess safety.

No. These medications are not recommended during pregnancy or breastfeeding.

While Mounjaro and Wegovy are generally well-tolerated, these weight loss injection medications can potentially cause a range of side effects, from mild to more severe. The most common side effects tend to be gastrointestinal in nature, such as:

  • Nausea
  • Vomiting
  • Diarrhea
  • Abdominal pain
  • Indigestion
  • Constipation

These side effects often subside over time as the body adjusts to the medication. For tips on how to reduce these side effects join the Envigore Weight Loss Support Forum.

Is it possible to receive a company invoice or VAT receipt?

Currently, we are unable to issue company invoices.

 

Our goal at Envigore is to make your experience as smooth as possible. Supporting your health journey is our priority, and we’re here to assist you at every stage.

We understand that login difficulties can be frustrating, but don’t worry – we’re here to help you regain access. If you’re experiencing issues logging in, please follow these steps:

Troubleshooting Steps

  1. Verify Your Credentials: Double-check that you’re using the correct email and password. Remember, passwords are case-sensitive.
  2. Check for Typos: Ensure there are no typing errors in your email address, as even small mistakes can prevent login.
  3. Clear Browser Data: Clearing your browser’s cookies and cache can often resolve common login problems.
  4. Try a Different Device or Browser: Sometimes device-specific issues affect login, so try logging in from another device or browser.
  5. Reset Your Password: If you’re still unable to log in, reset your password using the following link: Reset Password. If you don’t receive the reset email, check your spam folder, as it may have been directed there.

Still Having Trouble?

If you’ve tried all of the above steps and still can’t log in, we’re here to assist:

Our Patient Care Coordinators will be pleased to help you!

Preventive Measures

To help prevent future login issues, consider the following tips:

  • Use a password manager to securely store your login details.
  • Ensure your email address is up to date and correctly associated with your account.

At Envigore, we are dedicated to providing you with seamless access to your account, so you can focus on your weight loss journey. Should you need any further assistance, please don’t hesitate to reach out!

Before you can reset your password, your Envigore account must first be confirmed. When you created your account, you would have received an email with the subject line Confirm your Envigore account.

Once you have confirmed your account, you can then reset your password. If you’ve forgotten your password, you can do so by clicking the ‘Reset password’ link and following the on-screen instructions. Please note that if you don’t receive the reset email within a couple of minutes, be sure to check your spam or junk folder.

If you’re still unable to access your account for any reason, contact one of our dedicated Customer Care team members.

To update your email or billing address on your Envigore account, you’ll need to contact our Customer Care team directly at enquiries@envigore.com.

 

When reaching out, please be sure to include your full name, date of birth, and postcode. This will allow us to quickly locate and verify your account details.

 

Once we have this information, our team will be happy to assist you in making the necessary changes to your email or billing address. We’re committed to providing a seamless customer experience, so please don’t hesitate to get in touch if you need to update your account details.

 

How do I update my payment/card details?

  1. Log in to your Envigore account
  2. Select the treatment you want to update payment details for
  3. Click on the ‘Edit’ button next to the payment method you wish to update
  4. Enter your new payment details and press ‘Save’
  5. When you click ‘Save’, a £0 transaction will be charged to your new card. You’ll need to approve this transaction in your mobile banking app
  6. Once you’ve approved the £0 transaction, your payment details will be updated.

Please note: If you are subscribed to multiple treatments, you will need to update the payment details for each treatment separately.

You can unsubscribe from marketing emails you receive by clicking the ‘Unsubscribe’ button at the bottom of the email. This will stop you from receiving marketing communications, but you’ll still receive service messages like delivery notifications and important messages from our clinical team about your medication.

At Envigore, we strive to ensure your information is always secure. You can use your online account to message our clinicians, nurses, coaches, pharmacists and representatives in a safe, discreet way. We will only contact you about medical information and prescriptions via this account, so you can feel confident your privacy is maintained.

Click “My Account” on the website to log in.

Log in to your account and update your delivery details anytime.

Click “Forgot password?” to reset it easily.

We provide several payment methods for your convenience:

  • Major debit cards
  • Credit cards (Visa and MasterCard)
  • PayPal

For those on monthly or quarterly plans, your payment details are securely stored to allow for seamless automatic payments on future orders.

Your security and privacy are of the utmost importance to us at Envigore. We store your medical information on servers hosted by DigitalOcean (DO). DO has also obtained ISO27001, ISO14001, ISO50001, SOC2 and SOC3 certifications, demonstrating their dedication to the security of the data they host.

 

Our online clinicians, nurses, coaches, pharmacists and representatives all strictly adhere to data protection regulations to safeguard your personal information. You can view our comprehensive privacy policy and GDPR compliance notice for full details on how we protect your data.

 

Rest assured, we have implemented robust security measures to ensure your details remain confidential and secure at all times when using our services.

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