Terms & Conditions

Last Updated: 17 December, 2025

Introduction

These Terms and Conditions constitute a legally binding agreement between you (whether personally or on behalf of an entity) and Envigore Limited (“Envigore”, “we,” “us” or “our”), a company incorporated in Scotland with company number 812986 and registered office at 23 Melville Street, EH3 7PE, Edinburgh, concerning your access to and use of the https://envigore.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”), and your purchase of products and services from us.

 

These Terms and Conditions as well as those additional terms and conditions and policies referenced herein and/or available by hyperlink affect your legal rights and obligations so please read them carefully. You agree that by accessing the Site and/or purchasing products or services from us, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and purchasing products or services from us, and you must discontinue use immediately.

 

We’re at your disposal if you need any help or have any questions regarding our website or services. Simply drop an email to our customer support team enquiries@envigore.com.

 

We reserve the right to update, change, or replace these Terms and Conditions from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible. You are responsible for regularly reviewing these Terms and Conditions so that you are aware of any changes to them. We recommend that customers review these Terms and Conditions before each order is placed so that you are aware of any changes to them. Your continued use of our products and/or services following the posting of any changes constitutes acceptance of those changes.

Eligibility and User Representations

The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use the Site or purchase products or services from us. You must be a resident in the United Kingdom (England, Wales, Scotland, and Northern Ireland) to purchase our products and services. We deliver products only to addresses in the United Kingdom. We reserve the right to cancel your order if you are using an address forwarding service. This is to ensure that we are restricting access to our services in geographies outside of the United Kingdom.

 

By using the Site and purchasing products or services, you represent and warrant that:

  • All registration information you submit will be true, accurate, current, and complete;
  • You will maintain the accuracy of such information and promptly update such registration information as necessary;
  • You have the legal capacity and you agree to comply with these Terms and Conditions;
  • You are not under the age of 18;
  • You will not access the Site through automated or non-human means, whether through a bot, script, or otherwise;
  • You will not use the Site for any illegal or unauthorised purpose;
  • Your use of the Site will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

Other Applicable Terms

You should familiarise yourself with our Terms of Use, Privacy Policy and GDPR Compliance, which also applies to your use of our Site and sets out the terms on which we handle the data we collect from you as well as the data you provide to us.

Intellectual Property Rights

Unless otherwise indicated, the Site is our proprietary property. However, all source code, databases, functionality, software, website designs and graphics on the Site are owned or controlled by or licensed to Digitalpharm LTD. Some content, such as video, text, photographs, and logos contained therein (the “Marks”) are a mixture of content by us and by Digitalpharm LTD – all of which are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United Kingdom, foreign jurisdictions, and international conventions.

 

The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without express prior written permission by us or Digitalpharm LTD.

Compliance

As a wholly online healthcare provider, we have to comply with a series of regulatory requirements, including the National Health Service (Scotland) Act 1978. Our clinicians are all registered and regulated by relevant UK regulators including but not limited to the General Medical Council, and the Nursing and Midwifery Council.

We use pharmacies registered with the General Pharmaceutical Council (GPhC) to carry out dispensing on our behalf, registration number 9012382.

We can’t accept responsibility for any damage or loss suffered because of a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your device, programs, data, or other proprietary material because of using our website, downloading any material posted on it, or using/downloading content from any website linked to it.

Verification of Identity

Once a member of our clinician team has approved our prescription medication, we will be required to verify your identity. This is completed using our verification partner: LexisNexis – please view their privacy policy here. Our verification partner will match your data to a database of public resources to determine whether the information you have provided us is indeed correct. The data we pass on to our verification partner are the following:

  • First name and last name.
  • Date of birth.
  • Address.

Should we be unable to verify your identity in this way, you will be sent an email requesting you to provide us with a copy of your passport, driver’s licence, birth certificate or residence permit. These are all securely stored with Envigore and are required to process your order if the verification carried out by our verification partner fails.

On occasion, we may also need to verify your address. To do this, we will request that you provide proof of address in the form of a bank statement or utility bill, which is not older than 3-months. This data will be passed on to our verification partner. Our verification partner will match your data to a database of public resources to determine whether the information you have provided us is indeed correct.

Online Consultation Form

Some of our products and services require you to complete an online consultation form (this includes a short questionnaire about your health and wellbeing that you take before receiving treatment) as well as attending a virtual online consultation. You must complete the online consultation form truthfully and to the best of your knowledge. The online consultation form should be completed by you, for you. It is very important that if you are unsure of an answer, you check it with your regular healthcare provider, eg GP. We and our partners, including our prescribers, will rely on your responses for the purposes of medical assessment and to determine if the treatment is suitable for you.

 

If you don’t understand something in the questionnaire, please contact us and we’ll give you any information you need, enquiries@envigore.com. We are also required to inform your GP about any treatment and medication we supply. We will request your GP’s contact information during the online consultation process.

Virtual Consultations

You can book a virtual consultation at a date and time that suits you. We shall send you an email to confirm the date and time chosen. If you are unable to make the consultation, you can cancel. To cancel your consultation, please click the link in the email that we send you on acceptance of your booking and follow the prompts. For a variety of reasons, the clinician / nurse / pharmacist / coach / representative might need to cancel or postpone your consultation. If they do so and you are unable to arrange an alternative time or date that suits you, then we shall refund you any fee paid.

 

Your clinician / nurse / pharmacist / coach / representative will call you at the time and date selected. Please select a quiet and appropriate location for the consultation to take place. We shall not be liable for any medical information we are unable to communicate to you if you are unable to access the consultation for any reason within your control, including your failure to use appropriate equipment or insufficient bandwidth and we shall not be required to refund you in in such circumstances. However, if anything occurs that prevents the clinician/nurse/pharmacist/coach/representative from contacting you, we shall use reasonable efforts to work with you and the clinician/nurse/pharmacist/coach/representative to rearrange the consultation for another time and date.

 

We are not liable for the acts or omissions of the clinician / nurse / pharmacist / coach / representative during the consultation or otherwise.

Registration

By signing up with Envigore Limited you are creating an electronic patient record within our system which will contain the following information:

  • A record of these Terms and Conditions and the Privacy Policy which you accepted.
  • Your personal details.
  • Your GP’s details.
  • Your treatments, consultations, and other medical history.

You acknowledge and agree that we may archive your electronic patient records including your personal information and treatments for a minimum of 8 years following your last order or prescription. If there are any changes in your medical condition (new diagnosis, new medication, etc.) you are required to email enquiries@envigore.com to let us know. Any updates in your medical situation could affect your suitability for treatment.

 

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. Please contact us if you believe that someone has accessed your account without your permission. Please do not register more than one account with Envigore and be sure to give us your correct name, address, date of birth, email, and telephone number. Failure to do so may result in cancellation of your account.

Fraudulent or Misleading Documentation

You must provide truthful, accurate, and genuine documentation and information at all times when using our services. This includes but is not limited to:

• Photographs submitted as part of medical consultations or treatment monitoring
• Identity verification documents
• Medical history information
• Consultation questionnaire responses
• Any other documentation requested as part of your care


The submission of false, misleading, fabricated, artificially generated, or fraudulent documentation constitutes a serious breach of these Terms and Conditions. This includes but is not limited to:

• Using photographs that are not genuine photographs of yourself
• Submitting artificially generated images (including AI-generated images) as genuine medical documentation
• Using stock photography, images from third-party sources, or images of other individuals
• Falsifying identity documents
• Providing false medical history information
• Manipulating or altering images or documents in a way that misrepresents your actual condition or identity


If we identify that you have submitted fraudulent or misleading documentation:

• Your account will be terminated immediately without notice
• All active prescriptions and subscriptions will be cancelled
• You will permanently lose any loyalty programme benefits or memberships
• You will be permanently prohibited from creating a new account or using our services
• We will notify your registered GP and our dispensing pharmacy partners
• We may report the matter to relevant regulatory authorities or law enforcement if appropriate
• We reserve the right to pursue any legal remedies available to us


We take our responsibilities as a regulated healthcare provider extremely seriously. The submission of false or misleading medical documentation:

• Prevents our clinicians from making safe, informed prescribing decisions
• Puts your health and safety at risk
• Undermines the regulatory framework for remote prescribing
• May constitute fraud


If you are unsure about any documentation requirements, please contact our customer service team at enquiries@envigore.com before submitting information. 

Purchasing Our Products

Non-Prescription Medication

If you order a product that is a non-prescription medicine, you may still need to take an online consultation. In some cases, you may not need to take an online consultation and you will be charged for the product after placing your order. All products are subject to availability. We will inform you as soon as possible if the products ordered are not available and we will refund you all sums paid.

Prescription Medication

At the end of the online consultation, you may be given the option to show a preference for a treatment option. Our clinical team and licensed prescribers need to know about your condition, any medication you may currently be using, potential allergies, and anything else that can help them assess whether the treatment you’ve selected is the right one for you. A member of our clinical team will review your responses and assess your suitability for treatment. We may contact you via email for additional information if necessary. If you fail to respond to a request for more information, we may reject your request for a treatment. We aim to process your request within 24 hours (Monday to Friday, excluding Scottish bank holidays and weekends). If we decide that your selected treatment is not suitable for you, we will reject your prescription and you will be notified via email. You will also be informed of the reasons for this rejection and a suitable alternative may be recommended.

 

Please note, if your request for treatment is rejected, you will not be charged. We only charge for approved prescriptions. If we determine you are suitable for treatment, a prescription will be issued in your name. You will be charged for this prescription and your first prescription delivery will be passed on to our partner pharmacy.

 

Please note that professional codes of conduct and legal restrictions may limit the quantity and frequency of any product we and/or our partner pharmacy are permitted to supply to you. Please note that for safety reasons, we do not accept returns of prescription medicines. In order to cancel your order:

 

  • If this is your first order and your prescription has not been processed yet, please email enquiries@envigore.com and we will be able to instruct our clinical team to reject your order. You will not be charged.
  • You may only return prescription medicine to us in the event that we have made a mistake in fulfilling your order or your order is not as described, or is damaged or faulty in some way.

We suggest you read our Cancellation and Refund Policy for more information.

Repeat Prescriptions

Prescriptions may be issued on a repeat basis for those patients signed up to a subscription or maintenance program. The exact number of your repeat allowance is entirely dependent on our clinician’s medical assessment of your online consultation. Your repeat prescription will expire in the two following cases, whichever comes first:

  • After you have exhausted all of your repeats, or
  • After the duration of your prescription has expired. For example, a prescription for 6 repeats expires 6 months after it is issued, and a prescription for 3 repeats expires 3 months after it is issued.

You will receive an email before your prescription expires to inform you of this. It will also include information on what steps to take in order to renew it. You can cancel or pause your prescription indefinitely at any time by contacting customer services at enquiries@envigore.com.

 

Alternatively, you can go to your Envigore account, select your order under the “treatments” tab, and turn off automatic refills yourself. Once you have paused or cancelled your subscription, you will no longer receive (or be charged for) automatically recurring prescriptions. However, please note that payment is taken 48 hours before your order is due to be sent out.

 

If your medication has already been dispensed, we will be unable to issue you a refund. Please note that we cannot dispense more medication than permitted on your prescription. You will therefore not usually be able to get more than one repeat every 30 days, unless it is clinically indicated and prescribed by one of our clinicians Where possible, we will aim to align your billing and prescription frequency. Please note that any changes to your prescription frequency is subject to our clinician’s medical assessment.

 

We reserve the right to cancel your subscription and not supply you with any further medication or products if you notify us of any significant side effects or adverse change in your medical condition, and we shall cancel your subscription if you inform us that you do not wish to receive further medication.

Product Delivery

All of our orders require a signature on delivery and the medication needs to be placed in the fridge as soon as possible. If nobody is available to sign for your order it will be taken back to your nearest delivery office. We pack your order in such a way to ensure the cold chain (medication remaining between the temperature of 2°C–8°C) exists for up to 48hrs, therefore it is the patient’s responsibility to collect this within this time frame. It is your responsibility to ensure that nobody else can access the products delivered to you. Therefore, please be very careful if children or animals form part of your household.

 

There may be instances where your delivery is delayed due to circumstances out of our control. We cannot assume responsibility for these delays, but we will do everything we can to ensure that the best service is provided to you. If your delivery has been delayed by more than 7 days, please contact us and we will issue a redelivery for your product/s free of charge. If your delivery has been delayed being dispatched by one of our providers for any reason, you are entitled to request to cancel the delivery and receive a full refund.

Cancellation and Refunds

Please note that for safety reasons, we do not accept returns of medical products, including prescription or non-prescription medicine. If you have unwanted medicine please take it to a local pharmacy for safe disposal. You can cancel your order for prescription treatment up until the point it has been approved by a prescriber. For orders relating to non-medical products, you have 14 days to change your mind about the products beginning after the day you receive the products, unless they are split into several deliveries over different days.

 

In this case you have until 14 days after the day you receive the last delivery to change your mind about the products. This excludes sealed products which are not suitable for return due to health or hygiene reasons (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered). If the product, including medical products, is damaged or defective, or the wrong treatment has been sent please let us know and we will either replace the product, or refund you the amount paid by you for the product in question.

 

You must return the product to us in accordance with our reasonable request as soon as possible after informing us that the product is damaged or defective. We are happy to accept requests for refunds for any products that are damaged, defective or have been issued in error, for up to 1 month after you received your item. If you are entitled to a refund, the price paid for the product will be refunded to you by the same method that you used to pay. Refunds will be made once the matter is settled between our customer care team and yourself. You should expect your refund to reach your bank within 4-5 working days of it being issued.

 

If our delivery provider returns your parcel to us for any reason, we will keep it for you for 4 weeks and contact you about rescheduling delivery free of charge. If you do not reply to our attempts to get in touch with you within that 4-week timeframe, we are required to destroy the medication. For more information on our cancellation, returns and refund procedures please consult our policy here.

Cancellation by Us

We may cancel your order if:

  • We have insufficient stock to deliver the products you have ordered.
  • We do not deliver to your delivery address.
  • We cannot obtain authorisation for your payment.
  • We cannot verify your identity and you have ordered a prescription-only medicine.
  • We cannot verify that you are aged 18 or over.
  • One or more of the products you ordered was listed at an incorrect price due to an error in typing or an error in the pricing information received by us from our suppliers.

If we do cancel your order, we will notify you by email and will refund you all sums paid within 30 days. We will not be obliged to offer any additional compensation for any disappointment suffered.

Use of Products

All customers are responsible for checking that the medicine prescribed by us is the correct medication and that the product is not damaged in any way. Do not consume any medicine which is not the medicine prescribed specifically for you or which is damaged on arrival. Instead you should contact us and we shall resupply or refund you as set out above. All product information is for educational purposes and we make no assurances or guarantees as to its completeness, accuracy, or whether it is up to date. All customers are strongly urged to always read all product packaging and labels carefully before use. If you purchase medicine in advance, please always check the date on the box to make sure it’s not out of date. Please always make sure that only you have access to your medicines.

 

In the event of a medical emergency, call your doctor or 999 immediately.

Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

Third-Party Websites and Content

The Site may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”).

 

Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.

 

You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party.

 

You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

Site Management

We reserve the right, but not the obligation, to:

  • Monitor the Site for violations of these Terms and Conditions;
  • Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms and Conditions, including without limitation, reporting such user to law enforcement authorities;
  • In our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof;
  • In our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems;
  • Otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

Privacy Policy

We care about data privacy and security. Please review our Privacy Policy posted on the Site. Please be advised the Site is hosted in the United Kingdom.

Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.

 

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors.

Changes to Our Services, Products, and Prices

Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue any of our products and/or services without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of our products and/or services.

Referral Scheme

Refer a new patient (“New Patient”) to the Envigore Weight Loss Programme (“Programme”) and you (“you”, “your” or “Referrer”) could each save on your next Programme payment (“Referral Scheme”) subject to the following terms and conditions:

  • You must be an existing patient of the Programme at the time of referring a New Patient to the Programme and you must be an existing patient of the Programme at the time the New Patient is accepted to the Programme;
  • You must invite a New Patient to the Programme using the referral link (“Referral Link”) shared with you via your Envigore website account and Envigore email account. The Referral Link must only be used by you for the purposes of the Referral Scheme and must only be shared with a New Patient;
  • The New Patient must be 18+ and reside in the United Kingdom;
  • The New Patient must be accepted to the Programme following a clinical assessment by an Envigore clinician;
  • The New Patient cannot be an existing or previous patient of the Programme;
  • You can refer an unlimited number of New Patients to the Programme. However, the Referral Scheme payment is only redeemable once per New Patient referred;
  • The Referral Scheme cannot be used in conjunction with any other offer; and
  • The Referral Scheme is valid from 01 March 2025 and may be withdrawn at any time.

If the above terms and conditions are satisfied, then the agreed compensation (loyalty points) will be discounted automatically from the New Patient’s first Programme payment and the same value will be discounted automatically from the Referrer’s next immediate Programme payment. Kindly note that referral discounts cannot be used in conjunction with another other discount or promotion.

Promotional Offers and Discount Terms

General Promotional Terms

All promotional offers, discounts, and special pricing are provided at the sole discretion of Envigore Limited and are subject to the terms and conditions set out below. We reserve the right to modify, suspend, or terminate any promotional offer at any time without prior notice.

Loyalty Programme Terms

Legacy Promotional Offer

25% Off For Life Discount: The “25% Off For Life” promotional discount offer was available for new customer registration and first purchases completed between 01st March 2025 and 30th June 2025 at 23:59 GMT (“Qualification Period”). Any marketing communications (including but not limited to emails, SMS messages, social media posts, or advertisements) that may have been distributed after 30th June 2025 at 23:59 GMT referencing this promotional offer were sent in error and do not constitute a valid offer. Such communications do not extend the validity period of the promotional offer, regardless of whether they contained terms and conditions or expiry date information.

Product Scope Limitation

The 25% Off For Life discount applies exclusively to:

  • Mounjaro (tirzepatide) weight loss injection pens, one pen per order.
  • Wegovy (semaglutide) weight loss injection pens, one pen per order.

This discount does not apply to:

  • any other products, services, consultations, delivery fees.
  • any future product lines that may be introduced to our service offering.
  • any specially designed weight loss maintenance programs, or discounted bundle/subscription

Ongoing Loyalty Programme Benefits

Customers who qualified for the “25% Off For Life” promotion during the Qualification Period are enrolled in our ongoing Loyalty Programme and will continue to receive preferential pricing and benefits for the specified weight loss injection products. However, the specific discount structure and benefits may be modified from time to time to ensure:

  • The sustainability of our service.
  • Compliance with regulatory requirements.
  • Enhancement of customer value through additional benefits.

Programme Flexibility and Customer Protection

Minimum Benefit Guarantee: Any modifications to loyalty benefits will ensure that the total value received by loyalty members for Mounjaro and Wegovy purchases remains equivalent to or greater than the original 25% discount benefit.

 

Advance Notice: Loyalty members will receive at least 30 days’ written notice of any changes to their benefits structure.

 

Grandfathering Period: Existing loyalty members will have their current discount honoured for any orders of Mounjaro or Wegovy placed within 30 days of notification of changes.

 

Alternative Value Options: Where discount percentages are modified, equivalent value may be provided through:

  • Enhanced services (priority consultations, extended support).
  • Additional products or services at no extra cost.
  • Loyalty credits or points applicable to qualifying products, or tasks.
  • Combination of reduced discount with added-value services.

Lifetime Commitment Clarification

The “for life” commitment means that eligible customers will maintain their preferential status in our loyalty programme regardless of:

  • Periods of non-use or account inactivity.
  • Temporary discontinuation and later resumption of services.
  • Changes to our service offerings or pricing structure.

This commitment is subject to:

  • Continued compliance with our terms of service.
  • The customer maintaining their account in good standing.
  • The customer not being declined for medication by our prescriber.
  • Our ability to continue operating our services.

Programme Modification Rights

We reserve the right to modify the loyalty programme structure to:

  • Ensure business sustainability and regulatory compliance.
  • Enhance overall customer value and experience.
  • Adapt to changes in healthcare regulations or supply costs.
  • Maintain competitive market positioning.

Customer Communication

Any modifications to loyalty benefits will be communicated via:

  • Email notification to registered addresses.
  • Website announcements.
  • Where significant changes occur, direct customer service contact.

Promotional Offer Validity and Limitations

All promotional offers are time-limited and expire at the date and time specified in the original offer terms.

Promotional offers cannot be applied retroactively to orders placed after the expiry date.

We are not obligated to honour promotional pricing referenced in marketing communications sent after an offer’s expiry date.

No promotional offer may be combined with any other offer, discount, or promotional pricing unless expressly stated.

We reserve the right to verify eligibility for any promotional offer and may refuse to apply promotional pricing where eligibility cannot be confirmed.

Promotional Code and Discount Administration

Promotional codes and discounts are non-transferable and may only be used by the intended recipient.

We reserve the right to limit the number of times a promotional offer may be used per customer.

Technical errors in promotional code functionality do not entitle customers to promotional pricing.

We are not liable for any inconvenience or disappointment caused by expired or unavailable promotional offers.

Competitions, Promotions and Giveaways

From time to time, Envigore Limited may run competitions, promotions, and giveaways (“Promotional Activities”). Each Promotional Activity will have its own specific terms and conditions which will be published alongside the relevant Promotional Activity. The following standard terms and conditions apply to all Promotional Activities unless otherwise stated in the specific terms for that Promotional Activity:

Eligibility

  • Participants must be 18 years of age or older.
  • Participants must be residents of the United Kingdom (England, Wales, Scotland, and Northern Ireland).
  • Employees of Envigore Limited, their immediate families, and anyone professionally connected with the Promotional Activity are not eligible to participate.
  • We reserve the right to verify the eligibility of all participants and may request proof of age and residency.

Entry Requirements

  • Entry methods and requirements will be specified in the individual Promotional Activity terms.
  • No purchase is necessary to enter unless otherwise stated in the specific Promotional Activity terms.
  • Entries must be received by the closing date and time specified for each Promotional Activity. Entries received after the closing date and time will not be considered under any circumstances.
  • We reserve the right to disqualify entries that do not comply with these terms or the specific Promotional Activity terms, or that are fraudulent, incomplete, illegible, damaged, or otherwise invalid.
  • Multiple entries per person may be permitted where stated, subject to the limits specified in the individual Promotional Activity terms.

Winner Selection and Notification

  • Winners will be selected in the manner described in the specific Promotional Activity terms (e.g., random draw, judged entries, first come first served).
  • The judge’s decision is final and binding. No correspondence will be entered into.
  • Winners will be notified by the method specified in the Promotional Activity terms (e.g., email, direct message, telephone) within the timeframe stated.
  • Winners must respond and claim their prize within the timeframe specified in the Promotional Activity terms (typically 72 hours unless otherwise stated). Failure to respond within this timeframe may result in forfeiture of the prize and selection of an alternative winner.
  • We reserve the right to request proof of identity and eligibility before awarding any prize.

Prizes

  • Prize details will be specified in the individual Promotional Activity terms.
  • Prizes are non-transferable, non-exchangeable, and no cash alternative will be offered unless otherwise stated.
  • We reserve the right to substitute a prize of equal or greater value if the specified prize becomes unavailable for any reason beyond our reasonable control.
  • Where prizes include discount codes or vouchers, these will be subject to their own terms and conditions including expiry dates, which will be communicated to winners.
  • Prizes that include products or services are subject to availability and the standard terms and conditions applicable to those products or services.

Liability and Disclaimers

  • Envigore Limited accepts no responsibility for entries that are lost, delayed, incomplete, corrupted, or not received for any reason.
  • We accept no liability for any technical failures, including but not limited to failures of telecommunications systems, computer systems, servers, or internet service providers that may affect entry into or participation in the Promotional Activity.
  • Insofar as permitted by law, we exclude all liability for any loss, damage, or disappointment suffered as a result of participation in any Promotional Activity or acceptance of any prize.
  • This does not affect your statutory rights as a consumer.

General Promotional Activity Terms

  • We reserve the right to amend, suspend, cancel, or withdraw any Promotional Activity at any time if circumstances beyond our reasonable control make this unavoidable, or if we have reason to believe there has been a breach of these terms or fraudulent activity.
  • We reserve the right to refuse entry or disqualify any participant who breaches these terms and conditions or the specific Promotional Activity terms, engages in fraudulent or inappropriate conduct, or otherwise acts in a manner that is contrary to the spirit of the Promotional Activity.
  • By entering a Promotional Activity, participants agree to be bound by these standard terms and the specific terms for that Promotional Activity.
  • The promoter of all Promotional Activities is Envigore Limited (company number 812986), registered office at 23 Melville Street, Edinburgh, EH3 7PE.
  • Personal data provided in connection with Promotional Activities will be used solely for administering the Promotional Activity and will be handled in accordance with our Privacy Policy. Personal data will not be shared with third parties except as necessary to fulfil prize delivery or as required by law.
  • Winners may be required to participate in reasonable publicity related to the Promotional Activity. By accepting a prize, winners consent to the use of their name and image in promotional materials unless they expressly opt out.
  • These Promotional Activities are in no way sponsored, endorsed, administered by, or associated with any social media platform (including but not limited to Instagram, Facebook, Twitter/X, TikTok) unless expressly stated otherwise.

Advertising Standards Compliance

All Promotional Activities will comply with the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing (CAP Code) and the UK Code of Broadcast Advertising (BCAP Code) as administered by the Advertising Standards Authority (ASA).


All marketing materials for Promotional Activities will be legal, decent, honest, and truthful, and will not mislead participants about the nature of the promotion, the prizes available, entry requirements, or the chances of winning.


Significant conditions that may affect a participant’s decision to enter will be stated clearly in the promotional materials or made easily accessible.

Men’s Health Awareness Month Giveaway

  1. This giveaway is hosted by Envigore and is open to residents of the UK only, aged 18 years or older.
  2. Entries are accepted on Instagram and Facebook only.
  3. To enter, participants must follow Envigore on Instagram and Facebook, like the Giveaway post, and comment one small habit they are focusing on this month.
  4. Only one entry per person will be counted across platforms.
  5. The giveaway opens on 17 November and closes at 23:59 BST on 30 November 2025.
  6. One winner will be chosen at random and announced on 01 December 2025 via Envigore’s social media channels.
  7. The prize includes: One (1) free hypnotherapy session and one (1) Men’s Health Self- Care Support Hamper.
  8. Hypnotherapy sessions must be booked at least one week in advance and are subject to availability.
  9. No purchase is required to enter.
  10. The prize is non-transferable and cannot be substituted for cash or alternatives.
  11. Envigore reserves the right to modify, cancel, or amend the giveaway at any time.
  12. This giveaway and its content are for general information only and do not constitute medical advice.
  13. By entering, participants agree to these Terms & Conditions.

Services

Menopause Coaching Service

Nature of Service

The Envigore Menopause Coaching Service (“Service”) provides general lifestyle, wellbeing, and educational advice related to menopause and women’s health. Sessions are designed to offer guidance, support, and information based on clinical knowledge and current medical evidence.


This service does not include prescriptions, medical diagnoses, or the issuing of treatment plans requiring regulated clinical approval. It is not a substitute for consultation with a licensed UK medical practitioner or specialist. Patients are encouraged to discuss any medical decisions with their GP or healthcare provider.

Practitioner Information

Coaching sessions are provided by qualified medical professionals, such as General Practitioners registered outside the UK, or healthcare professionals with relevant experience. These sessions are intended for coaching and educational purposes only and do not constitute regulated medical care under UK law.

Cancellations and Rescheduling

Cancellations or rescheduling requests must be made at least 24 hours before the scheduled appointment time. Cancellations received with less than 24 hours’ notice may not be eligible for a refund, except in exceptional circumstances (e.g. medical emergencies or unforeseen events). Envigore reserves the right to determine eligibility for refunds on a case-by-case basis.

Session Conduct and Confidentiality

Patients are expected to attend on time and in a suitable private environment to ensure confidentiality and effectiveness. All personal information shared during the session and through the pre-session questionnaire will be handled securely in accordance with our Privacy Policy and GDPR Compliance.

No Guarantee of Results

Individual experiences and outcomes from coaching sessions may vary depending on each patient’s health status, lifestyle, and adherence to recommendations. Envigore does not guarantee any specific health results, outcomes, or symptom relief arising from participation in this service.

Liability and Limitations

While our practitioners aim to provide accurate, evidence-based information, Envigore accepts no liability for medical outcomes resulting from reliance on advice provided during counselling sessions. Participation in this service implies acceptance that the session is advisory and educational in nature.

Right to Amend or Reassign

Envigore reserves the right to reschedule sessions, change assigned counsellors, or modify service terms when necessary to ensure service quality and availability.

Hypnotherapy Services

Nature of Service

The Envigore Hypnotherapy Service (“Service”) provides therapeutic support using hypnotherapy and integrative counselling techniques to assist with behavioural change, stress management, weight loss support, men’s health, ADHD, and general wellbeing. Sessions are designed to offer guidance, support, and therapeutic intervention based on professional training and current evidence-based practice. This service does not include medical prescriptions, clinical diagnoses, or the treatment of severe mental health conditions, neurological disorders, or acute psychiatric illnesses. It is not a substitute for consultation with a licensed UK medical practitioner, psychiatrist, or clinical psychologist. Patients are encouraged to discuss any medical or mental health concerns with their GP or appropriate healthcare provider.

Practitioner Information

Hypnotherapy sessions are provided by qualified integrative counsellors registered with the British Association for Counselling and Psychotherapists (BACP) and holding relevant certifications in hypnotherapy, counselling skills, and specialist areas including ADHD and complex needs. All sessions are conducted virtually and are intended for therapeutic and supportive purposes. Practitioners operate under professional supervision in accordance with BACP ethical guidelines.

Contraindications and Exclusions

Hypnotherapy may not be suitable for individuals with certain conditions, including but not limited to: active psychosis, severe depression, epilepsy, personality disorders, or other serious mental health conditions. Patients are required to disclose any relevant medical or psychological conditions during the booking process. Envigore reserves the right to decline service or recommend alternative support where hypnotherapy is deemed clinically inappropriate. Sessions are only available to individuals aged 18 and over.

Service Flexibility

This service may be accessed as a standalone therapeutic intervention or as a complementary support alongside Envigore’s weight management medication services. Patients may book sessions on an as-needed basis with no minimum or maximum session requirements. Patients who wish to discontinue medication in favour of hypnotherapy alone should discuss this decision with their prescribing clinician.

Cancellations and Rescheduling

Cancellations or rescheduling requests must be made at least 24 hours before the scheduled appointment time. Cancellations received with less than 24 hours’ notice may not be eligible for a refund, except in exceptional circumstances (e.g., medical emergencies or unforeseen events). Envigore reserves the right to determine eligibility for refunds on a case-by-case basis.

Session Conduct and Confidentiality

Patients are expected to attend sessions on time and in a suitable private environment to ensure confidentiality and therapeutic effectiveness. All sessions are conducted via secure video consultation. All personal information shared during sessions and through pre-session questionnaires will be handled securely in accordance with our Privacy Policy, GDPR compliance, and BACP ethical framework. Communication with practitioners will be via the dedicated email address: hypnotherapy@envigore.com.

No Guarantee of Results

Individual experiences and outcomes from hypnotherapy sessions vary significantly depending on each patient’s personal circumstances, commitment to the therapeutic process, and complexity of presenting issues. Envigore does not guarantee any specific therapeutic outcomes, behavioural changes, or symptom relief arising from participation in this service.

Liability and Limitations

While our practitioners aim to provide professional, ethical, and evidence-informed therapeutic support, Envigore accepts no liability for outcomes resulting from participation in hypnotherapy sessions. Participation in this service implies acceptance that hypnotherapy is a therapeutic intervention that requires active patient engagement and may not be effective for all individuals or all conditions.

Right to Amend or Reassign

Envigore reserves the right to reschedule sessions, change assigned practitioners, or modify service terms when necessary to ensure service quality and availability.

Lodge a Complaint

To lodge a formal complaint please see our Make a Complaint page.

Governing Law and Jurisdiction

If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.


These Terms and Conditions, the subject matter and formation, are governed by English law. You and we both agree that the courts of Scotland will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of England or Wales, you may also bring proceedings in England or Wales.

Miscellaneous

These Terms and Conditions and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site. You agree that these Terms and Conditions will not be construed against us by virtue of having drafted them.


You hereby waive any and all defences you may have based on the electronic form of these Terms and Conditions and the lack of signing by the parties hereto to execute these Terms and Conditions.

Disclaimer

The availability and terms of promotional offers, loyalty benefits, and services are subject to change in accordance with the notice periods specified above. Customers are advised to check the current validity of any promotional offer before placing an order.

Contact Us

In order to resolve a complaint regarding the Site or our services, or to receive further information regarding use of the Site or our services, please contact us at:

Envigore Limited

23 Melville Street

Edinburgh, EH3 7PE

Telephone: 0131 322 3750

Email: enquiries@envigore.com